Upon completing the payment, a confirmation email will be sent, and your e-tickets will be attached. You can print the ticket, as it serves as a valid travel document.

Customers can initiate cancellations within 72 hours of payment, either through email or by calling our customer service.

Tickets are sent via WhatsApp, E-mail or with courier services, with options like Registered Mail in the UK or UPS worldwide. In urgent cases, tickets are dispatched within 24 hours. Ensure to keep your ID card handy for ticket collection.

The baggage allowance varies by airline. Contact My Hajj Umrah for accurate information on baggage allowance for your specific airline.

Customers can book flights up to 11 months in advance for better pricing and availability.

Refunds are subject to the terms and policies of the supplier, with a processing time of 10-40 days. The consolidator and travel supplier may review the case before issuing a refund.

A direct flight may make stops for refueling but allows passengers to disembark. A non-stop flight does not make any stops.

Scheduled flights are operated by airline companies, offering standard comfort. Chartered flights are cheaper, operated by holiday package providers, and may not meet the same standards as scheduled flights.

While possible, early booking is recommended for better pricing. The cost depends on ticket availability.

Umrah, in Shariah, means visiting the Bayt Allah alHaram (the Sacred House of God, i.e., the Holy Kaaba) in a specific form.

There are two types of Umrah - independent of Hajj and performed in conjunction with Hajj.

Narrated by Abu Huraira RA, the Prophet said, “Umrah is an expiation for sins, and the reward of Hajj Mabrur is Paradise.”

The Holy Prophet performed four Umrahs and one Hajj pilgrimage.

Umrah is an act of spiritual purity, preferred Sunnah, and was performed twice by Prophet Muhammad PBUH.

Any financially and physically eligible Muslim can perform Umrah, but it's not compulsory.

Women and children require a Mahram for Umrah, and proof of relationship is necessary for the visa.

A man of age 17 is considered a Mahram for Umrah.

Yes, Umrah can be performed in Ramadan with no restrictions.

Umrah visa requirements include a completed application form, a recent passport-size photo, and a valid passport.

Visitors need a Quadrivalent (ACWY) meningococcal vaccine administered at least ten days before arrival.

To plan Umrah, hire a travel agency like My Hajj Umrah.

No, citizens of Israel are not eligible for Umrah.

Umrah can be performed multiple times throughout the year.

Hajj means 'to intend a journey' in Arabic and is the fifth pillar of Islam.

Hajj is compulsory for those who can afford it physically and financially.

Hajj can only be performed once a year.

There are three types of Hajj: Ifrad, Qiran, and Tamattu.

The age of Mahram for Hajj is 17.

Adults and children need a quadrivalent (ACYW) meningococcal vaccine for Hajj.

Qurbani is essential for Hajj.